Help your packages arrive on time and in good condition with proper packaging, taping and labeling. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. Shippers can also call Customer Service at 1.866.393.4585. Need help with a delivery or shipment? For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. For example, some shippers may restrict certain delivery options. Didnt find the answers you need online? To learn where your package is being held, youll need to. Subject: We need to talk to you We need to talk to you about your parcel write us at fedex.expressbn@yahoo.com.hk or call +2347038680000 Use FedEx Billing Online to quickly view, manage, and pay your invoices. NEED HELP? Just enter your tracking number to get started. To create, customize, and track a FedEx SameDay U.S. shipment, go to fedexsameday.com. Note that Internet Explorer is no longer supported. In a few simple steps, you can request to redirect an incoming package to a safe and convenient location near you. If the address on your government-issued photo ID doesnt match the address on the package label, make sure to bring an alternative ID with a matching address. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. Be prepared You will need your tracking number to submit a claim online. Read the, Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the, To request a hold, shippers should go to the. Or sign up for FedEx Delivery Manager to get automatic photo notificationsplus lots more. Find out how to redirect a delivery, drop off packages at convenient retail locations, and more. Get the power to stay on top of your deliveries, redirect packages, and create new shipments, all from your phone. And be sure youre getting the most out of FedEx Delivery Manager by downloading the FedEx Mobile app. Contact the recipient to make sure theyre able to receive a package in the event there is a shipping delay. Ship to 220+ countries and territories with personal support in global markets. Claim preferences Set up account preferences for notifications, proactive emails, claim payments and administrative functions. Customer Care Number: 1800 209 6161. Get in touch with customer support through email, phone, or social media. FedEx will hold your package for up to 7 days for both FedEx Ground service and FedEx Express we were able to meet the request, go to the location you selected. Get an email at 2:41 pm 12-5-22 that package delivered, but there wasn't a package delivered. Ukraine, Russia, and Belarus Service Suspension. To request a hold, shippers should go to the FedEx Freight Locations page, enter the ZIP code to find the service center nearest the recipient, and call the service center to request the hold. We recommend using one of the following browsers for an optimal website experience. From the options provided, choose the location where you want to request your package to be sent. If you still need help, call 1.800.GoFedEx 1.800.463.3339. - Select your claim type. We will notify you if your claim requires an inspection. You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. Maintain the shipments original packaging (including cartons and contents) for inspection and keep them until your claim is resolved. Access additional logistics tools, get the latest info, and find us at upcoming events. Sign up for electronic funds transfer (EFT) today. How can we help you? In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. The difference is the timing of the request. Was your shipment late? With extended business hours, you can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day. Contact FedEx Express customer service in Japan through our contact number or email for any support, inquiry or more information. Documents could include a signed statement indicating the reason for dispute along with any new relevant information. Review our shipping services, rates, and terms. For more information, visit Data Security Page. Youll receive a text, automated phone call, or email. Looking to ship internationally? Find out what you can do when a disruption or delay occurs. - Complete the online claim form. Wait for a notification via text, automated phone call, or email letting you know that your package is ready to be picked up. Check out our FAQ Hub, where youll get answers to the questions we get asked the mostabout tracking, delivery, account management, billing, and claims. Improve customer service and reduce complaints by communicating any potential delays. Privacy Policy. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. FedEx Express and FedEx Ground. Specify the product name, item number and description of the part when making your inquiry. Your notification type will depend on whether your phone number was added to the shipping label and/or if youre using the FedEx Delivery Manager app. Do you have questions about shoe size, shipping, orders, custom products, or more? With FedEx Delivery Manager, you can track packages, receive notications and alerts, request package redirects, and even tell us not to ring the doorbell. Step 1: Log in to fedex.com - If you dont have a FedEx account, find the type of account that's right for you. Customer support. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. Registered Mail 9208 8000 0000 0000 0000 00 Signature Confirmation 9202 1000 0000 0000 0000 00 While FedEx does offer live chat as a way to get help, they also have a phone number. You can also search for participating locations near you. Enjoy free peace of mind with photo confirmation. Seasonal weather events (such as severe winter storms or wildres) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments. Our team is happy to help. Note that Internet Explorer is no longer supported. To speed up your claim process, upload supporting documentation for your FedEx Express or FedEx Ground claim as soon as you get it. View the latest business news about the worlds top companies, and explore articles on global markets, finance, tech, and the innovations driving us forward. Occasionally, technology and network updates or issues can cause service disruptions or impact our customers. How can we help you? Rarely, additional time may be needed to get the package to the new location, depending on when the redirect request was made. The email is typically vague and provides little or no details of the shipment. Call us at 1.800.GoFedEx 1.800.463.3339. Check out our instructional guides to help you pack like a pro. Use it to handle everything from inventory to suppliers to transportation and more. Simply drag and drop documents from your desktop to your claim form. File a claim for shipments that are damaged, lost, or missing contents. Step 6: Submit your batch claim - Review your information and submit your batch claim. Anyone who lives at the same address as you can pick up your package. Find out about the solutions, tools, and expertise we deliver. We will notify you if your claim requires an inspection. * FedEx Text Message Tracking is supported by most wireless providers in Canada but may not be available to all users. We have updated our list of supported web browsers. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. We recommend using one of the following browsers for an optimal website experience. Contact FedEx Express customer service in Australia through our contact number or email for any support, inquiry or more information. Were happy to look into it for you. Sign Up. Click here to view current conditions affecting pick up, shipping and delivery services. For help ordering a gift, click to call our customer support line or reach us directly at 1.800.580.2913 FedEx), please track your order through the link in your shipment confirmation email. Gather your documents and apply today! Open an account to save 30% off FedEx Express, access time-saving tools, and more! For FedEx International Next Flight shipments, call 1.800.974.7333 to request a rate quote or schedule a pickup. Visit our FAQ page at Vans. FedEx Logistics helps you formulate the best plan for moving your freight around the globe. Sending an email to track@fedex.com. How can we help you? Service / Sample Number. Continue to check this FedEx Service Alertspagefor updates. Get the most up-to-date status of your packages from pick up to delivery and everything in between. FedEx International Economy Freight. FedEx International Premium and FedEx International Express Freight Terms & Conditions. Learn how you can take more control of your shipments. The last pickup is the last time packages are picked up from a FedEx location or drop box on a particular day. Step 2: Select the File Batch Claims tab and download the template Step 3: Fill in your claims data and save your file Step 4: Use the Browse function to select and upload the file - Your uploaded claims will appear at the bottom of the page. Find answers to common questions in our FAQ Hub. Disclaimer . We recommend using one of the following browsers to access this site. As a customer, you may receive preprinted labels that still have the FedEx SmartPost name on them. By analyzing what youre shipping, where its going, and when it needs to be there, we can help you create a logistics FedEx Delivery Manager keeps you informed of your shipments progress, so you can make decisions that improve its security and ensure convenience. Check our active service alerts to see if any impact the packages origin or destination area. Contact FedEx Express customer service in Indonesia through our contact number or email for any support, inquiry or more information. Recipients can also call the shipper and ask them to request to reroute the package to a different address. In both instances, well happily hold your package for pickup at your convenience for up to 7 days. To get started, click the link below and select your concern from the drop-down menu. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Got a question? Schedule reporting and view your claims report for FedEx Express and FedEx Ground throughFedEx Reporting Online. Phone Number: 022 2571 4444. The best phone number for FedEx is their 800-463-3339 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Give them to the team member and sign for your package. All for free. How do I contact customer service? With FedEx Tracking, you can easily manage all of your shipments with 24/7 access to essential online tracking information, documents, images and more. You may not be able to control the weather or a parade, but you can take more control of your shipments. With a variety of U.S. and international shipping services and tools, FedEx has all of the options you need to get your packages, envelopes, or freight delivered on time. TEXT 29372 TO CHAT WITH OUR VIRTUAL AGENT. Bring the door tag or tracking number and a government-issued photo ID to your pickup location. Shippers can also call Customer Service at 1.866.393.4585. TTY: 1.800.238.4461 24 hours a day, 7 days a week. Submit online or email the completed report and images to the email address indicated on the form. Allow for extra shipping time to compensate for delays. Youll need to bring your tracking number, government-issued photo ID, and your door tag number. If youve been notified by FedEx that your package is ready for pickup, youll need the tracking number or door tag and a government-issued photo ID that includes the recipient's address. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. For more information, visit Data Security Page, Find phone numbers by country and service type. Message frequency varies per user. Got a question? Sending an email to track@fedex.com. Track Orders Returns Help Center Pickup & Delivery Product Email. Start a live chat with one of our customer representatives to get personalized support. Just log in and select a location near you. For more information, visit Data Security Page, FedEx service alerts and shipping updates. Get in touch with customer support through email, phone, or social media. We recommend using one of the following browsers to access this site. Please continue to use your tracking number to access the most up-to-date information regarding your package. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. FedEx SmartPost is the previous name of our contractual, cost-effective shipping service for low-weight, nonurgent packages. By analyzing what youre shipping, where its going, and when it needs to be there, we can help you create a logistics scenario that meets your schedule and your budget. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Well explain the different package and delivery statuses you may see when tracking your package. Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Expressand FedEx Ground shipments from: For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at1.800.463.3339. Service Guide. For more information, visit Data Security Page, Create a shipping label and choose a drop-off location or schedule a pickup. A request to redirect a package to be held at a location for pickup is made after the package has been shipped. Certain options may not apply to specific deliveries. No one likes worrying about a missing package. You can pick up your package any time after that during normal business hours. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. Get tracking, reporting, and up to five years of documentation. We recommend using one of the following browsers to access this site. New offering aimed at increasing merchant competitiveness in the e-commerce space by improving customer engagement and providing enhanced shipping options MEMPHIS, Tenn., and REDMOND, Wash. Jan. 24, 2022 FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday announced the next solution as part of their multiyear You should get a text, automated call, or email notifying you that your package is ready for pickup. If you requested your package to be held for pickup and we were able to meet the request, go to the location you selected. New Customer. - Enter your tracking/PRO number. For more information, visit Data Security Page, Check the hours of FedEx locations near you. Simply download and complete the Inspection Report (400 Kb PDF). With a variety of U.S. and international shipping services and tools, FedEx has all of the options you need to get your packages, envelopes, or freight delivered on time. Check this page for our current service alerts. Priority Mail Express International EC 000 000 000 US. Skip to main content Skip to main menu Skip to footer. For your import, export, or domestic needs, heavy or lightweight, urgent or less time-sensitive, FedEx has the solutions and the reliability you can count on. Sign up and start redirecting packages, placing vacation holds, getting alerts and notifications, specifying delivery instructions, and more. - Attached digital images of your shipments packaging and/or contents. Use the Fedex.com site to login to your FedEx account, get your tracking status, find a FedEx near you, learn more about how to become a better shipper, get online print offers, or get inspiration for your small business needs. They can also use an alternative ID to prove they live with you. We recommend using one of the following browsers for an optimal website experience. tracking terminology and delivery statuses, FedEx Service Alerts and Shipping Updates. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. If your name doesnt match the name on the package label, youll need the tracking number. Youll need a government-issued photo ID. Need technical assistance? Call FedEx Technical Support: 1.877.339.2774. FedEx Logistics helps you formulate the best plan for moving your freight around the globe. We have updated our list of supported web browsers. Check the hours of FedEx locations near you. Read more about tracking and managing deliveries. Were adjusting our networks to better enable us to continue delivering much-needed goods and services during ongoing market constraints.. Yes, it is. Contact FedEx Canada today to get the answers to your questions. Maximum weight - 997kg. Please maintain the shipments original packaging (including cartons and contents) for inspection and keep them until your claim is resolved. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. Use these instructions to file claims for FedEx Express, FedEx Ground and FedEx Freight shipments from: For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. If youre shipping or receiving a package that could be affected by a FedEx weather delay or other cause, there are some actions you can take beforeor even afterits shipped. - Message and error alerts will guide you through the claims that require further attention. Were here to help you find the answers that you need. Note that Internet Explorer is no longer supported. If you use FedEx Delivery Manager to request to redirect your package, youll receive a QR code. First, youll need to find where your package is being held. - Enter your tracking/PRO number. Learn how we're working to help protect you and how you can protect yourself. Take packing and shipping into your own hands. If you need support or more information, contact FedEx in South Africa by email or phone. It's easy to request to hold a package for pickup at a convenient location near you. Packages that are redirected to a FedEx location after they were shipped are usually available on the original delivery date. We are deeply disturbed by what is happening in Ukraine, and our thoughts and solidarity are with the people affected by this ongoing violence. Our top priority is the safety of our team members and their families, and we are providing direct financial assistance to them and the affected communities. When such situations arise, we work vigorously to assess those issues and take any necessary actions. For even more convenience, download the FedEx Mobile app to see photos, track packages, and manage shipments. Drag and drop documents from your computer to your claim. Note that Internet Explorer is no longer supported. Then we help you execute it. The COVID-19 pandemic has created record-breaking shipment volumes. Check our last days to ship to deliver in time for the holidays. You can share that code with someone, and they can use it to pick up your package for you, as long as it doesnt require an adult signature. and reviews your required documents, and FedEx Office offers the photos, printing, and shipping of your application. Call FedEx Customer Service: 1.800.463.3339. Attach supporting documents You can file a claim and include supporting documentation, or add it later. Or use one of these numbers if you need U.S. TDD services, or billing or international support. Open an account to save 30% off FedEx Express, access time-saving tools, and more! TTY: 1.800.238.4461 24 hours a day, 7 days a week, Need technical assistance? Then we help you execute it. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. To create, customize, and track a FedEx SameDay City shipment, go to samedaycity.fedex.com. Note that Internet Explorer is no longer supported. If you need support or more information, contact FedEx in Mexico by email or phone. As more people shop online to avoid crowds in stores, those numbers have grown even more. Want even more convenience for your claims? The carrier will have the most up-to-date delivery status. FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. How can we help you? You can also use our free FedEx Delivery Managerapp to request that your package be held for pickup. Our team are happy to help. Check out our FAQ Hub for a wide range of self-serve solutions. How can we help you? We have updated our list of supported web browsers. 7 a.m. to 10 p.m. CT Monday through Friday, Update your account and contact information. FedEx International Priority FedEx International Economy Maximum weight - 68kg Maximum dimensions (cm) - 274 (L), 330 (combined L & W) FedEx International Priority Freight. Flexible reporting Log in to view, download and share your claim reports up to 12 months after you file a claim. Hours vary from location to location. Learn more about how to track by email. Get tools and tips to make managing all your packages easy. Call FedEx Customer Service: 1.800.463.3339. Whether you need to sign for your package or want extra security, let us hold it for you. Your email address will not be published. - You can save your claim at any time and come back to it later. If its a missed delivery, youll need to track your package. FedEx Freight 100 Series Rules Tariff (PDF) - Youll also have the ability to notify others about their shipments status via email. Our top priorities are the safety and well-being of our team members and providing the best service to our customers. Access the shipping information you need more easily with our online visibility tool, My Global Trade Data. Scheduled delivery is now pending means that every effort is being made to deliver your package as soon as possible.Delivery commitments change based on the type of delay and our effort to mitigate the delay. Learn how FedEx Delivery Manager can help you protect your deliveries. Visit our shipping guide to learn how to choose the right shipping solutions. For Freight claims, please send supporting documents to file.freightclaim@fedex.com. When your package is delivered to the FedEx location, youll be notified that the package is ready for pickup. Recipients can also call the shipper and ask them to request to redirect the package to a FedEx location. Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services., Get details on what packages are eligible to be held at a location near you, how long a package can be held, and more.. If you have questions, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. Contact Number: 1800 22 6161. If the address on your ID doesnt match the address on the package label, youll also need to bring an alternative form of ID. When filing a claim whether you send it online, by mail or via fax keep in mind these key tips: File promptly You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Step 5: Review and update your batch claims - FedEx saves you time by reviewing your batch claims for errors before you submit them. With FedEx Tracking, you can easily manage all of your shipments with 24/7 access to essential online tracking information, documents, images and more. Call FedEx Customer Service: 1.800.463.3339. Submit online or email the completed report and images to the email address indicated on the form. Customer Service Customer Service. Contact FedEx Australia by sending us with your enquiries / suggestions / comments, and we will get back to you as quickly as possible. Our team is happy to help. Priority Mail International CP 000 000 000 US. Want to learn how to properly pack your items to help them arrive safely?Our guide will teach you how to pack like a pro. We have updated our list of supported web browsers. For more information, visit Data Security Page, Sign up for electronic funds transfer (EFT) today. FedEx will hold your FedEx Express or FedEx Ground package for up to 7 days. Customer Service. If you have questions, we have answers. Get help managing day-to-day transportation activities so you can focus on your business. FedEx Express & FedEx Ground Service Guide (PDF) - Effective August 1, 2022. If your ID address doesnt match the package label address, youll also need your tracking number and an alternative form of ID. This means well try to deliver the package to the FedEx location you indicate in your request to redirect it instead of the original delivery address. Convenient claim access Log in to pre-populate your claim details, check the status or cancel your claim. Leverage customized solutions for warehousing, fulfillment, technology, and more. New Customer. Our guide will walk you through what youll need to ship your package. Whether youre shipping holiday gifts or consumer goods, you rely on us. Requests made prior to midnight the day before scheduled delivery should be available for pickup the next day. With the ongoing pandemic, air cargo capacity remains limited. Calculate shipping rates, create a shipping label, find supplies, nearby stores, and more. Although your package may be at a local facility, it wont be available for pickup until processed. Via FedEx Express or FedEx Ground services, Request to redirect the package to a FedEx location to be held for pickup., Request to reroute the package to a different address by calling 1.800.GoFedEx 1.800.463.3339., Have the package returned to them by calling 1.800.GoFedEx 1.800.463.3339., Request to have the shipment held at the destination service center for the recipient., Request to redirect their package to a FedEx location to be held for pickup., Request to reroute their package to a different address.. Theyll need the tracking number and a government-issued photo ID that proves they live at the same address as the one on the package label. Click here to find answers to the most popular questions. How can we help you? In total, there are 7 ways to get in touch with them. We recommend using one of the following browsers for an optimal website experience. On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery. Explore FedEx shipping options and manage your shipments today! We're here to support you through each stage of your shipping journey. Request to have the shipment held at the destination service center for the recipient. Contact FedEx Express customer service in Hong Kong through our contact number or email for any support, inquiry or more information. FedEx Delivery Manager will allow recipients to select only eligible delivery options. When winter weather, power outages, natural disasters, or other conditions out of our control create delivery disruptions, we'll keep you in the loop through our service alerts. FedEx Customer Service Number India: The company is committed to delivering quality services and if you need any assistance about the company courier services, you can make a call using below Contact Details. - As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes. FedEx will attempt to contact you by phone or email once its processed and ready for pickup. Track their package, then contact the shipper and ask them to request to redirect it to a nearby service center to be picked up. Or they may not allow recipients to change the destination once the shipment is in transit. I requested my package to be held for pickup at a FedEx location. Select Manage Delivery, then Hold at Location. You can dispute your claim by adding supporting documents to your existing claim. Log in for the best experience and access to more features. Customer support. You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. If you need help packing your shipment, we can guide you on how to pack and get the supplies you need.. If you bring your package in or drop it off after the last pickup time, it will ship the next business day. Message and data rates may apply. All you need is your tracking number. Account management You determine who can access your accounts claim filing, status and reports. Be sure to stay up-to-date with the latest regulatory news and alerts. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage. Get help navigating global trade regulations, including compliance, classification, customs, and more. Enter the Come In & Cash In Sweepstakes and earn an entry every time you pick up or drop off a FedEx package at any participating Dollar General location. How can I talk to a real person? Our team are happy to help. - Print your case number page for your records. Use your customized tracking dashboard to get visibility of up to 20,000 active shipments. We are temporarily suspending all Russian and Belarusian services until further notice. They can bring a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement with them as proof. To request to reroute a package, recipients should. Track your package. Check out our FAQ Hub, where youll get answers to the questions we get asked the mostabout tracking, delivery, account management, billing, and claims. Please check the email containing your QR code label for a list of participating drop off locations nearby. To purchase a part, please contact Customer Service at 1-800-444-3353, Monday thru Sunday 6am to 6pm (PT), or via email. We recommend using one of the following browsers for an optimal website experience. Upload and attach any digital images of your shipments packaging and/or content to send with the inspection report. We recommend using one of the following browsers for an optimal website experience. Call FedEx Technical Support: 1.877.339.2774. See the three steps below for more information. How can we help you? Check our last days to ship to deliver in time for the holidays. Need technical assistance? Open an account to save 30% off FedEx Express, access time-saving tools, and more! Supporting documents can include: - Scan of FedEx US Airbill, FedEx Ship Manager printout, and/or FedEx Ground Pickup Record - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt - Final confirmation screen of an online order with proof of payment - Itemized repair invoice or statement of non-repair - Appraisal(s) - Expense statement. FedEx International Priority Express. News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content and other products and services. If you frequently ship or receive multiple packages at once, service delays are sure to be a concern. Priority Mail Express 9270 1000 0000 0000 0000 00 EA 000 000 000 US. We recommend using one of the following browsers to access this site. We have updated our list of supported web browsers. Review your information, submit the claim form, and print the case number page for your records. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options. Our team is happy to help. Request to redirect a package that's already heading your way to a secure FedEx location for pickup. Learn more about how to track by email. Please take a moment to fill out our Employee Recognition form to let our team know about your experience. 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