Learn more about Webex Meetings security. This process includes the following components focusing on policy: Ratification, approval, and implementation, Annual review, updates (as necessary), and recertification, Annual communication and awareness training. Online collaboration must provide multiple levels of security, from scheduling meetings to authenticating participants to sharing content. Robust data center security A secure web conferencing solution has multiple pillars supporting it. Webex Calling uses computing equipment located in multiple data centers around the world. Call-in Authentication for Your Host Account Specify Call-In Authentication for Your Host Account Specify an Authentication PIN As a host you can enable automatic number identification or caller line identification to increase the security of your training session. Encryption Provider ENC Security Leaked Sensitive Data for Over a Year Due to Security Misconfiguration https://lnkd.in/gviMgemQ --via Cyware Social easy to bring people together, think about how you want to control whos in the space. This article collects the information you need in one place so that you can get started with hybrid services: design recommendations, end-to-end deployment guides (including how to register nodes to the cloud), troubleshooting tips, software release notes, and so on. This setting also applies to Webex Webinars. Audit logs record all user activities, exceptions, and information security events. 0000042189 00000 n Controls also consist of segregation of duties analysis, least privileged access, user passwords, user identification policies and standards, user access auditing expectations, and network access control lists, as well as auditing of network and access activities. Administrators can search and extract any content, including such data as time stamps, space IDs, and participant IDs. How Telesign is Meeting the Security Challenges in the Identity Space - Futurum Research Research Insights Services Webcasts Events About Contact identity space Join 92,000 Industry Leaders Get tech and business insights, breaking news, and expert analysis delivered straight to your inbox. the icon in the message area, and their email addresses. Incident management policies are applied to services personnel who provide a business-critical service, or maintain any application, software, or hardware that supports a business-critical service. Not using the same username and . 2($ um`xV2 @C3A',\i,BfW&D$4: PhxjCiqKLfl4OzW8liJ[#Q4M?tEWrIias SL)$2qX!N]XeLoIL This provides unlimited data for e-discovery search and extraction and the ability to create flexible retention policies for data. These suspicious phone numbers can come from anywhere in the world. Communications Webex Applications, Webex Room devices and the Webex Cloud occur over encrypted channels. You can also invite people outside your organization, such as vendors and customers, to collaborate with you. Learn vulnerabilities published by Incident Command at tools.cisco.com/security/center/publicationListing.x. The platform also allows for migration to the cloud and offers the option to Bring Your Own Carrier as part of the Webex Cloud Connect provider network. No need to get familiar with a new tech just to join a meeting now. As a result, an event that would render one of the Ciscos employee offices unavailable would have no effect on the service being provided to customers through the data centers. This setting also applies to Webex Webinars. As an administrator you can control the security features for all scheduled meetings on your Webex site. You may want to record the calls that are made and received by certain users for various reasons, such as quality assurance, security, or training. No need to worry anymore about the expense and complexity of managing a phone system infrastructure on your premises. When you've configured SSO, you can also ensure that Webex App requires passwords and authentication. Independent reviews are conducted on a regular basis to ensure that information security processes are adequate, complete, fit for their purposes, and enforced. When the data arrives Webex Meetings Cloud calling in all shapes and sizes Cloud calling is a secure, scalable way to serve your business communication needs. With Webex Calling cloud messaging service helps to . Store content indefinitely, until a user deletes it, or per your policy. The security management team determines the security features, service levels, and management requirements of all network services. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Our mission is to enable collaboration without compromise. This paper outlines in detail the core security measures that underpin Webex Calling and the Webex collaboration platform infrastructure it runs on to help you with an important part of your investment decision. Webex Calling offers a complete calling solution by integrating calling with meetings, messaging and a contact centre. Ability to work efficiently in a highly demanding team-oriented and fast-paced environment H/W troubleshooting & Vendor coordination Self-motivated with the ability to dive right in, be effective and make a difference Experience working with multiple departments and managing multiple tasks concurrently Apply on the website Featured 0000000016 00000 n Built on the latest technology and standards (e.g., SAML 2.0, OAuth2, REST), CI underpins Ciscos cloud collaboration portfolio and is built for growth, adaptation, and cloud-scale applications. If your organization works with sensitive information, we recommend that you require all users to have an account on your Webex site. CallCabinet's Atmos integration benefits Dedicated Instance for Webex Calling users by providing a highly secure, compliant recording solution that resides in the Cisco data center. Using anti-virus engines, Cisco Advanced Malware Protection (AMP), and sandboxing from Cisco Threat Grid, Cisco Talos takes advantage of intelligence from millions of new malware samples analyzed daily for the most effective defense against malicious files. We will publish this data twice yearly (covering a reporting period of either January to June or July to December). In addition, we recommend that you require attendees to sign in when dialing in from a phone. Having dedicated teams to build and provide such tools takes away uncertainty from the process of product development. SIP call control signaling between SIP endpoints and the service are encrypted using the following Transport Layer Security (TLS) versions and strong cipher suites. Have Involved in Implementation, Configuration of data & voice networks. Webex Calling uses the following safeguards to protect data at rest: Encrypts data at rest using AES 256, Stores all user passwords with one-way hashing algorithms and salts, Encrypts other passwords (i.e., SIP authentication), Encrypts all backup files and archives. Webex Call Controls provides information about active and past calls and can . 7W_2n/BO~Mfq5?L.b]5i [wuOq"4,^h6' ]@8VLc3pgfyqjd\3`L6 ~^bYh'ZW8z:{`(=|1"Y~ae oEq{ s'8#OzF^F _v&"c"`_1Ks9!$/!It }.~_p~9_, UlOv[FNy[ZJGb&(} nb!Oqt@%n pn&`O5P!`="eR%u.! The team establishes, documents, and reviews an access control procedure based on business and security requirements for access. Online collaboration must provide multiple levels of security, from scheduling meetings to authenticating participants to sharing content. This setting applies to Events (classic). After you finish making changes, click Save. The Webex Meetings Suite helps enable global employees and virtual teams to meet and collaborate in real time as though they were working in the same room. Information classification helps to ensure that assets are applied at an appropriate level of security. This requirement prevents anyone getting into the meeting or training session without proper credentials. Inside Cisco IT, we started using Webex Control Hub and haven't looked back. Ciscos Security and Trust Organization oversees security and privacy for Webex, and publicly discloses security vulnerabilities. protects the identities of both senders and receivers. Go to the Webex Training section, and check All sessions must be unlisted. 0000003555 00000 n Although every person in the Webex group is responsible for security, the following are the main roles: Senior Vice President/General Manager, Security and Applications, Senior Vice President/General Manager, Collaboration, Vice President, Webex Platform and Infrastructure Engineering, Chief Information Security Office, Collaboration. This unification saves us from learning a different interface for each different task. Webex Calling and the Webex collaboration platform provide multiple levels of security for tasks that range from administrative functions to end-user interactions. Authenticated attendees in your organization join the meeting directly, while guests wait in the lobby. Webex Calling has also conducted a HIPAA self assessment based on the U.S. Department of Health and Human Services (HHS) Security Risk Assessment tool, as well as a Payment Card Industry Data Security Standard PCI DSS v3.2.1 self-attestation of compliance. The auto-provisioning feature in Control Hub allows the users to self-provision the devices for Calling in Webex (Unified CM) with zero or minimal intervention. The entire failover process is automatic and will occur in near real time. Webex App brings messaging, meetings, and calling together in one place from the spaces and teams you create with other people. Webex Calling makes it easy to move to the cloud at your own pace by bringing all the functionality you need together for calling and collaboration in one simple package. The Webex security model (Figure 1) is built on the same security foundation that is used across all Cisco products and solutions. We connect everything more securely to make anything possible. Subscribers are registered in Webex Identitya cloud scale identity platform that provides either standalone identity management or customer premises hybrid identity integration. Third-party virtual cameras require Webex to load their libraries and permit access to the camera. Change is initiated by a variety of groups: engineering, systems engineering, service management, support, professional services, and even the customer. This software makes calls both audio and video in high difinition. In addition to using the meeting lobby and meeting lock features for personal room meetings, you can use CAPTCHA to detect and block attackers using robots and scripts to fraudulently gain access to your personal room meetings. The Webex Calling endpoints don't support https proxy, except for soft clients, which support the following proxy environments and the corresponding authentication methods: Webex Calling was designed for carrier-class availability (99.99% availability). You can add extra security by adding moderators for teams and spaces with sensitive information. Development, test, and production environments for IT infrastructure and applications are segregated to reduce the risk of unauthorized access or changes to operational systems. All operating service elements, such as provisioning and configuration web interfaces, are designed in an active/standby architecture and can be manually migrated (failover) from one data center to another in the event that one data center becomes unavailable. Posted on January 28, 2022. ISO is annually reviewed for recertification. Incremental backups are conducted daily and are stored offsite for at least three weeks, full weekly backups are stored offsite for at least three weeks, and some backups are retained for years. We will not be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex. 8.9.1 Administrator and developer background check. Security is in our DNA. Following a real-world incident, follow-up actions and post-mortem analysis is conducted for the purpose of evaluating and improving future operations. and customer consumable APIs. At the same time, Webex delivers a great user experienceone that doesnt compromise security. Similarly, if you allow attendees to join before host, consider not allowing them to join audio before host. PDF and Microsoft Word documents sent to spaces from Box. 0000040080 00000 n 0000027622 00000 n Not sure TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_AES_256_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256. If you automatically lock the room, the icon turns red. Webex security is built-in as a key foundational element and is secure by default. Webex Calling applications and services run on multiple servers within Cisco and third party data centers. Operations management is responsible for all assets deployed within the service platform environment. The security of our products is independently verified by a team with hundreds of security advocates across multiple functions. For audio, video, and screen sharing, we encrypt shared content using the Secure Real-Time Transport Protocol (SRTP). Hosts can't change the lock settings for their meetings. Webex Calling Receptionist has just a limited basic queueing and basic 1 level auto attendant menu. Cisco has established a background check policy to set for the process and procedures related to background checks on designated individuals and entities. You can rely on Webex to do just that, as you might expect from a service by Cisco, one of the leading technology companies in the world. This centralized collaboration management portal offers us troubleshooting Because its so It also provides a holistic approach to product resiliency. Cisco maintains a privacy data sheet that describes the data collected by the Webex Calling service, how such data is protected, and the retention periods for that data. By default, all MacOS users can use third-party virtual cameras. The lobby is enabled by default for all Webex meetings. You must enable video devices at both the site and user levels for end-to-end encryption to work. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform. It's also the perfect solution for companies who want to keep their costs low while providing an easy way for employees to work from home or in remote locations. User account and access controls meet the following security requirements: All users are assigned unique IDs and must authenticate for access to assigned privileged components, IDs and authentication credentials are not distributed beyond a single user and group/shared credentials are not shared or distributed, Addition, deletion, and modification of user IDs, credentials, and other identifier objects are controlled by the system, Restriction of access to privileged user IDs to the least privileges necessary to perform job responsibilities, Privileged users must be identified for specific access, Access for any terminated users is immediately revoked, Inactive user accounts are removed or disabled, Ability to manage IDs used by third parties to access, support, or maintain system components. can also invite people outside your organization, such as vendors and customers, to collaborate with you. For all organizations and their users, security is a fundamental concern. This setting applies to Events (classic). Backup integrity is tested at least monthly in practice, and backup testing is required in conjunction with annual testing of the contingency plan. Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. The offices where Cisco employees reside are physically independent from these data center locations. The Webex organization consistently follows the foundational elements to securely develop, operate, and monitor Webex services. These processes include the selection of key human resources, support and contact processes, system logging, monitoring, system testing processes, and network performance. You can also manage who can view content or join meetings. 8.13 Business continuity and disaster recovery. The initiation of an event is separate from its authorization. If any of these options aren't available, contact Webex support to enable them. Incident Command has observed active exploitation of a vulnerability that could lead to a greater risk for Cisco customers. Cisco has dedicated departments in place to instill and manage security processes throughout the entire company. Webex App brings messaging, meetings, and calling together in one place from the spaces and teams you create with other people. This measure ensures that only people with an invitation can join the meeting when using a phone or video conferencing system. User Review of Webex Calling: 'We use Webex Calling for cloud calls and messaging to clients and other team members and its security is very high. Currently, as of the time of this review, the pro plan has been reduced from $18 to $15/ month. Run On All Active Unified CM Nodes. Open manual Contact Partner web These data centers are strategically placed near major Internet access points and use dedicated high-bandwidth fiber to route traffic around the world. Overview Devices Under Security Options in the Webex section: Go to the Webex Meetings section, and check All meetings must be unlisted. In addition, the Webex Calling solution is designed and engineered such that if one of its data centers becomes unavailable; traffic can be redirected and processed by another data center. Ciscos Security and Trust organization works with teams throughout our company to build security, trust, and transparency into a framework that supports the design, development, and operation of core infrastructures to meet the highest levels of security in everything we do. Webex provides a secure environment that you can configure as an open place to collaborate. Overview. Meeting hosts can always use in-meeting controls to lock and unlock their meeting while it is in progress. In our organiation, we uses Webex Calling for all this purpose for all internal or external communication. A note on terminology, Webex and the Webex collaboration platform are referred to various locations throughout this document, they reference the entire Webex product line including Webex Calling, Webex Meetings, and Webex App services and the infrastructure they run on respectively. Servers must deliver data in a secure, reliable fashion. The organization adheres to guidance in ISO 22301, which specifies requirements for establishing and maintaining an effective business continuity management system. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. The host must dial the Webex access number for the audio bridge, and then enter the host access code and host PIN, before attendees can join the meeting. 0000027552 00000 n A lot of these updates are centered on security, and not feature, enhancement. The goal of incident management is to restore normal service operations as quickly as possible and minimize the impact on business operations. Meaningful description, such as Webex SIP Trunk. Webex Calling is certified to these standards: SOC 2 Type II for applicable trust services criteria for security, availability, confidentiality. You can lock meetings after you start it from Webex App. 0000001036 00000 n Webex helps to simplify business processes and improve results for sales, marketing, training, project management, and support teams. Management and resources maintain strict control over the internal or external distribution of any kind of media. H\n0Q> 'Ejr!ojZatlC;5v&sww{lC2\OU&]?mKoxno%6>n>[. Under the Webex Training section, check Require users to have an account when joining by phone. Webex Calling has enabled the Broadcom voice team to complete our on-premise migration to the cloud of 25,000 users across more than 100 sites and offices globally over the course of just four weekends. That's why we are committed to supporting our on-premises based calling and contact center portfolio and enabling migration to our dedicated instance cloud offerings. Site administrators have the option to set up features in their organization that use existing security policies: Synchronize employee directories with Webex App. Change management is an important facet of service management, and a standard process by which change is introduced into the service delivery network. Cisco Extends Webex Go, its Native Mobile Calling Capability, to the UK. In all cases, Incident Command discloses the minimum amount of information that end users will need to assess the impact of a vulnerability and to take steps needed to protect their environment. Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. Webex Calling protects information assets in a manner commensurate with their sensitivity, value, and criticality. Data residency options Choose where your data is stored. PII, messages, files, and whiteboard data are kept in your region of choice. For all organizations and their users, security is a fundamental concern. WebEx also has Call Me feature, which means you will receive a direct call when its time for the meeting. We are committed to respecting the privacy of your data: Webex does not rent or sell user data to third parties. Thus, this restriction impacts users who join only by phone. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. 0000040467 00000 n Sign in to Site Administration, and go to Configuration > Common Site Settings > Options. The meeting host can see a list of attendees waiting in the lobby. The documentation set for this product strives to use bias-free language. Webex Calling has ISO 27001:2013 certification and has been assessed against the additional controls of ISO 27017:2015 and ISO 27018:2019. Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Updating your computer's software. Read more about the Secure Development Lifecycle. And that's not all! Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. Cisco manages our information security policy using a Security Lifecycle Management process. Information and systems interconnected by the networks are important business assets. Webex Calling also has SOC 2 Type 2 attestation to the applicable trust services criteria and related controls of security, availability, confidentiality and privacy. The scope of the policies and controls are limited to access of the infrastructure and applications owned and operated or managed by the Cisco Customer Experience (Cisco Services) organization. Webex App. 0000002121 00000 n Webex Calling was built from the ground up to provide end-to-end security for you. Personal Room Meetings can be enabled or disabled for all users in your Webex site. Webex has security that is built-in, not bolted on. For example, Unverified Users cannot join the meeting while Verified External Users are placed in the lobby, or Unverified Users are placed in the lobby while Verified External users can join the meeting directly. Not signed in (identity is not authenticated), Signed in, but belongs to an external organization. The Webex cloud is a communications infrastructure purpose-built for real- time audio, video, and content sharing. Examples include: 24-hour daily onsite security personnel, Non-descript and unmarked facilities with natural boundary protection, Silent alarm system with automatic notification of local law enforcement, Building code compliance to local governmental standards, Automatic fire suppression systems, dual alarm (heat/smoke), and dual interlock with cross-linked event management, N+1 redundant Uninterruptible Power Source (UPS) system supporting the entire data center capacity, with redundant backup generators, Location specific disaster recovery plan (seismic, flood control), Biometric scanning and/or 2-factor authentication for access, All ingress and egress through vestibules (man-traps), Access requires a valid government-issued photo ID, and all access history is recorded for audit purposes, Authorization required prior to access and provided only for legitimate business need, Shipping and receiving are walled off from co-location areas, For both ingress and egress, all material is inspected upon arrival by onsite security staff. Webex App uses various security frameworks, to protect your files and messages while in transit and when they're stored in the cloud. These controls are defined, approved, implemented, and overseen by management or designated security officers. Calling with Webex App View the demo (2:23) The Webex Cloud is a communications infrastructure purpose-built for real-time web communications. Single sign-on (SSO) which uses one unique identifier to give people in your organization access to all enterprise applications. Sign in to Site Administration, and navigate to Configuration > Common Site Settings > Options. For additional information, see the Webex security technical paper. Support engineers record customer reported problems in an automated problem-tracking system and coordinate the ongoing work necessary to quickly resolve them to the clients satisfaction. This centralized collaboration management portal offers us troubleshooting Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution with centralized administration, security, and reliability you can trust. Make calls for business on your phone or desktop. Internal and external authenticated users have signed in and verified their identity. All Webex services includingWebex Calling have secure default settings out of the box, thereby enabling users to start collaborating freely without having to worry about configurations. End-to-End Encryption As confidential meetings over Webex increase, we're augmenting our End-to-End Encryption built on a standards-based cryptography model where data in transit, in use, and at rest is encrypted. Whether, inside your organization, or when collaborating across company lines, Webex provides an enterprise-grade hardened collaboration platform that keeps you secure by default and protects your data. 0000004608 00000 n Contact Cisco Sales to get started with a free 90 day trial of Webex Calling. The Cisco Security and Trust organization provides the process and the necessary tools that give every developer the ability to take a consistent position when facing a security decision. 0000005301 00000 n Each user group has separate and independent lobby controls. Keep track of your calls and voicemail through call history and find and connect with your colleagues through the in-app directory. Configure the meeting entry behaviour when the meeting is locked: Everyone waits in the lobby until the host admits them. Cisco Talos represents one of the largest commercial threat intelligence teams in the world with more than 300 researchers, Cisco Talos uncovers and blocks a broad spectrum of malicious domains, IPs, URLs, and files that are being used in attacks. Cloud calling you can trust. Calls could range from large team meetings, 1:1s and collaboration sessions. Cisco manages a vendor security assessment program to ensure that all third-party services provided to Webex Calling maintain a security posture commensurate with security risk and compliance requirements. InfoSec achieves this by defining and enforcing security processes and tools for all functions involved in the delivery of Webex into our customers hands. The Webex Calling Disaster Recovery Plan outlines the redundancy design of the network and services elements operated by Webex Calling engineering and operations teams and focuses on quickly returning network and service functionality to a working state in the event of a disaster. 0000015051 00000 n The Webex cloud is a communications infrastructure purpose-built for real-time audio, video, and content sharing. For more information, see Scheduled meetings: Enforce meeting password when joining from phone or video conferencing systems. Incident Command does not provide vulnerability details that could enable someone to craft an exploit. Sign in to Site Administration, and go to Configuration > Common Site Settings > Audio Settings. The network operations team regularly reviews these logs as part of capacity planning. A unique name, such as Webex. All voice call control and voice service elements are designed to automatically migrate (failover) from one data center to another if one data center becomes unavailable. Value. With Webex, security is foundational to collaboration, whether you are an information security professional, a compliance officer, or an end user. With standards-based Zero-Trust secure E2E encryption and secure identity, Webex is setting the security bar higher for confidential meetings on the Webex application and devices. Webex implements all features with security and privacy in mind. The Webex App app encrypts messages, files, and names of spaces on your device before sending them to the cloud. If you set the number of minutes to 0, your meeting is locked when it starts. It includes the Cisco Cloudlock CASB, and is powered by Cisco Talos ClamAV anti-malware to help guard against threats. Understanding the security features as site administrators and end users can allow you to tailor your Webex site to your business needs. Cisco recognizes the importance of fraud detection. hb```b``y }ADX8~8SUgI Administrators can configure SSO for Cisco Webex applications. Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Inside Cisco IT, we started using Webex Control Hub and haven't looked back. Help secure your content Get end-to-end encryption for files, messages, and whiteboards. An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment. 2.5 Cisco Security and Trust Organization Incident Command. Public awareness of a vulnerability affecting Cisco products may lead to a greater risk for Cisco customers. Additionally, Cisco InfoSec Cloud works with other teams across Cisco to respond to any security threats to Webex. This requirement ensures that virtual cameras inherit all permissions that you grant participants, such as microphone and screen capture. Verified External Users Users who have signed in, but belong to an external organization. If someone who wasn't invited join's a meeting, you can expel them from a meeting at any time. There are multiple ways Webex is working to keep your data secure, ensure privacy, and helping you to meet your compliance challenges. For Personal Conference Meetings (PCN Meetings), we recommend disabling the join audio before host option. Compliance with these standards entails maintaining a high level of operational security, performing vulnerability assessments and penetration tests, undergoing annual audits by a third-party auditor, and adhering to an SLA for incident response times. Even meeting titles can reveal sensitive information. Webex has security and privacy built into its approach to product design and delivery. Cisco maintains a public web page that provides real-time information on Webex Calling scheduled maintenance. All employees and contractors are required to sign off on having read and understood the Cisco Policy and IT Handbook. If you disable the use of third-party virtual cameras for your site, only Webex can access these permissions. Information, information systems, and all related assets are critical and vitally important to Webex Calling business processes. Webex now gives you more choice on where your stored data resides. is in the space before you schedule a meeting. The Webex Product Development team follows this lifecycle in every aspect of Webex Calling product development. Cloud Collaboration Security Technical Paper Series - Cisco Webex Application Security, Cisco Webex Tech Ops and Security - Frequently Asked Questions (FAQs), Cisco Webex Meetings Security Technical Paper, Small business account management (paid user), Prerequisites for the Meeting Experience in Webex App. A Simple, Global Calling Plan Offer for Cisco Cloud Calling Webex now offers Calling Plans available directly from Cisco. 0000041094 00000 n Escalate your calls to a multi-party conference with one click. Webex App is an all-in-one app. Consider disabling the join before host options for your site, particularly for listed meetings. These tools alert personnel at the first sign of any problem so that potential issues can be resolved even before they impact the operations of the network. Unmatched visibility and threat protection with Cisco Talos. Employees and external parties using, or having access to Cisco assets, are made aware of the policies concerning their acceptable use as defined in the Cisco Policy and IT Handbook. It doesnt prevent attendees from copying and sharing meeting links from their email invitations. User Review of Webex Calling: 'We used Webex Calling as an organization primarily to make secure phone calls to other employees, external contacts, and track phone conversations seamlessly. The Webex App app uses advanced cryptographic algorithms to safeguard content you share and send. To constantly stay abreast of security threats and challenges, Cisco relies on: Cisco Information Security (InfoSec) Cloud team, Cisco Product Security Incident Response Team (PSIRT). No matter where you are working, you can rely on Webex to call and connect with anyone on any device. In the Webex Allowed Callback Countries section, check or uncheck the corresponding check box for a country or region to enable or disable it. SYNNEX Corporation recommends this video, where you can learn more about the incredible flexibility that Webex Calling. Webex Local Gateway makes it easy for organizations to choose their own telecom provider for Webex Calling. For more information on lobby controls see Know who you're letting into your Webex meeting. You will learn about the Cisco tools, processes, certifications, and engineering methods that secure Webex Calling and the Webex collaboration platform. The identity of unverified users (users who have not signed in) can't be assumed to be true because they were not authenticated. Our strong encryption uses Advanced Encryption Standard (AES) 128, AES256, Secure Hash Algorithm (SHA) 1, SHA256, and RSA. Key Insights Do you think Webex Calling delivers good value for the price? Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. Webex Calling is designed and built with security and availability methods and procedures that address physical access and protection, network connectivity, remote and local access, application and server management, availability, and protection of customer-sensitive data. When users search, matches are retrieved and sent to the user's device before they are decrypted. This API enables to developers to add call control to end-user centric applications, such as click to call, directory click to dial, receptionist apps, and more. Sign in to Site Administration, and navigate to Configuration > Common Site Settings > Options. Testing for the business continuity plan is scheduled annually. Elevate a call to a meeting Move your call from one device to another, or turn it into a video meeting without skipping a beat. Hiding meeting and event links within meetings deters attendees from inviting unwanted guests by making the links less convenient to copy and share. Having vast knowledge on network and voice products from different . Go to the Webex Training section, and check Enforce training password when joining by phone. Webex is transparent about our privacy practices. If your meeting is listed on your site or is not password-protected, unauthorized users could potentially gain access and initiate expensive calls without the host's knowledge or consent. 6h4|d;&q](8*L0C$ @3"X4*tW'b~YP)cI b5SP]Ft;'p\v9V8T4vS:X->HUB!p,rqM{@~0CWj!. Check who All operational and security logs are retained for extended periods of time to ensure extended availability. Attendees must have added a phone number and PIN to their profile settings to do so. Webex Calling has business continuity plan scripts for its operational units. For example, a meeting entitled Discuss acquisition of Company A can have financial impacts, if revealed ahead of time. Work smarter with Webex Calling A seamless, unified experience Experience the simplicity and ease of a cloud calling experience that will transform your organization. When users are placed into the lobby of a meeting, they are categorized into three groups to simplify user screening and meeting admission choices: Internal users (authenticated users in your organization), External users (authenticated users in external organizations), Unverified users (users who have not signed in and are not authenticated). The operations team achieves this network security through both technical means and management procedures. Cisco remains firmly committed to maintaining leadership in cloud security. Data centers are SSAE-16 and SOC-2 compliant, and are evaluated annually for SOC2 attestation of compliance in the areas of physical security perimeter, physical entry controls, securing offices, rooms, and facilities, protecting against external and environmental threats, working in secure areas, supporting utilities, cabling security, and delivery and loading zones. Get tech and business insights, breaking news, and expert analysis delivered straight to your inbox. 0000166111 00000 n Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. 0000027278 00000 n When enabled, CAPTCHA applies to guests joining your personal room meeting. 2013 - 20184 5 . APTIV Succeeds in Getting Critical Tasks Done More Rapidly, Along with Bringing Security and IT Ops Closer with Tanium. Welcome! Webex and Webex Calling are backed by Ciscos rich history and expertise in securityfrom the network, to endpoints, to the data centers and our cloud services. Having the phone system in the cloud and digital was helpful vs using our personal cell phones like we did before having access to something like the Webex Calling solution. This policy, together with the tiered support structure, helps to ensure that a support incident protects against revealing private data to an unauthorized person. The endpoint for this API will be will be https://developer.webex.com/docs/api/v1/call-controls. protocols. Help secure your users Set risk-based access policies and see user activities. Any anomaly resulting in alarms is addressed based on severity. If you don't enable the option, you can assign the Presenter role to select participants or attendees. messages in a space are those invited to that space or authorized individuals. Incident Command uses the Common Vulnerability Scoring System (CVSS) scale to rank the severity of a disclosed issue. Good conference call services allow users to meet virtually without compromising security or productivity. These tools can also initiate automated problem resolution procedures (such as running diagnostics). That means hashed, salted, and encrypted passwords that are at very low risk of ever falling into the wrong hands. Most customers deploy an internet firewall, or internet proxy and firewall, to restrict and control the HTTP-based traffic that leaves and enters their network. With Webex Calling, you get performance, innovation, reliability, and securityall integrated into the market-leading Webex collaboration suite. Webex strongly discourages disabling the lobby, because it makes your meeting vulnerable to unwanted attendees joining your meeting and meeting toll fraud. A graduate in IT and holding professional certifications in Cisco, Huawei and Alcatel. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. Like other technology companies, we will publish this data six months after the end of a given reporting period in compliance with restrictions on the timing of such reports. This setting also applies to Webex Webinars. Separate meeting lock settings are available for scheduled meetings and personal room meetings on your Webex site. The system automatically generates an eight-digit numeric password for phone and video conferencing system attendees and adds it to the meeting invitation. Because it's so easy to bring people together, think about how you want to control who's in the space. 0000055483 00000 n Webex respects your data privacy, is highly secure by default, and has governance and transparency. 0000004134 00000 n Webex Calling is used by many global companies to provide a secure and easy to use collaboration tool. Unmanaged or unserviceable assets within the environment are not permitted. For more information, see Allow participants to share during meetings. For listed meetings, the meeting topic and other details appear on your Webex site for authenticated users, as well as unauthenticated users and guests to see. Go to the Webex Meetings section, and check Enforce meeting password when joining by phone. The service ensures that the appropriate levels of access controls are defined and implemented in the operating environment. Go to the Webex Meetings section, and check Enforce meeting password when joining by video conferencing systems. Webex Contact Center Let customers connect their way with a digital-first, next-generation platform. Cisco Webex Managed Service Provider Share on social Depending on whether you have a Webex Meetings and Webex App account, or Webex App account only, there are several ways you can secure meetings - lock meetings, restrict access. Virtual meeting spaces such as WebEx, Google Meet, Microsoft Teams, and Zoom have also become targets. After you review the best practices for site administrators, be sure to review the best practices for secure meetings for hosts. 0000003518 00000 n The Webex App app supports identity providers that use Security Assertion Markup Language (SAML) 2.0 and Open Authorization (OAuth) 2.0 Hosts can also configure meeting security, meeting options and attendee privileges when they schedule their meeting. }!I6{OcR).$E3.48P*. A guest user is categorised into the following user groups: Unverified Users Users who have not signed in and whose identity is not authenticated. The Webex Security and Privacy Difference. It's processed and stored until it's decrypted on your device. 0000002171 00000 n , As an administrator, you can allow Dubber to record all incoming and outgoing calls for . !n|BJ@ :uliP K$A@R]k(JjJ@@584!w&"FA!%4bR 3K@ +l4 " L;00cNT##=('612`nX*0Y!%"XTHFk671Mb[ 3;"dP &i~ p`P1` )0yTmfye01}@tx c D^ endstream endobj 164 0 obj <>>> endobj 165 0 obj <> endobj 166 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 0.0]>>/PageUIDList<0 60232>>/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Tabs/W/Thumb 143 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 167 0 obj [/ICCBased 175 0 R] endobj 168 0 obj <> endobj 169 0 obj <>stream With this default setting, when a meeting starts, and the meeting is unlocked, all guest users are placed into the lobby, until the host admits them. Otherwise, external attendees could leverage scheduled meetings for their own purposes, without the knowledge or consent of the host. Webex Calling is affordable. Voice technology. Asset management can include inventory of physical hosts as well as virtual machines. Your Webex Hybrid Services deployment begins here. Cisco is committed to publishing data regarding requests or demands for customer data that we receive from law enforcement and national security agencies around the world. In the Personal Room Security section, check the box beside Show CAPTCHA when attendees enter a host's Personal Room. respects your data privacy, is highly secure by default, and has governance and Creating unlisted meetings maintains the security of sensitive information. Customer support engineers ensure that all systems and client applications are up and operational by utilizing tools that continuously monitor the health of every system component. Webex Calling stores organization and user data that may be critical to your business. To require sign-in, when joining a meeting or training session by phone, check the following boxes: Under the Webex Meetings section, check Require users to have an account when joining by phone. Webex provides extended security options, advanced privacy features, and built-in compliance options for industry and regional requirements so you can meet and collaborate securely. More information can be found at: cisco.com/web/about/doing_business/trust-center/transparency-report.html. Stanley Toh, Head of Enterprise End-User Services and Experience, Broadcom Read More Leading the industry in VoIP calling. 8.12 Information security incident management. With the default setting They wait in the lobby until the host admits them, when the meeting is unlocked, users in your organization who have signed in with a Webex account using a host or attendee license bypass the lobby and join the meeting directly. Integrations include Active Directory user account replication, Single Sign-On (SSO) with major providers (i.e., Okta, Ping Identity, etc.) Learn how businesses are choosing collaboration solutions that ensure the privacy and security of users and their content. Its never your responsibility to opt-out of sharing your data, or change settings in order to be protected. Are you a Cisco partner? who sees the information that's shared and can delete files and messages. As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. Zero-Trust Security from Webex provides end-to-end encryption and strong identity verification in your scheduled and personal room meetings. Legal and compliance (Optional) Click the lock icon beside Automatically lock. Cisco partners with data center operators who have years of experience in design, implementation, and operation of large-scale data centers. You can customize session types to control content sharing and other Webex features, like file transfers. Webex is a software-as-a-service (SaaS) solution delivered through the Webex Cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Looking for a solution from a Cisco partner? For example, you can add countries that you dont do business with, or from which you've received fraudulent or suspicious calls. }O>nK=Usu.ewzgl2L5WU8X2>S?UL'6g/23O>9| For example, an authorized administrator can customize session configurations to disable a presenters ability to share applications, or to transfer files on a per-site or a per-user basis. 0000039325 00000 n The meeting host activates their personal room when they join and deactivates the meeting room when they leave. One of these is a network of data centers protecting the application from physical threats. We recommend using the following features for protection of your meetings: Scheduled Webex meetings are our recommended meeting type when security is important to you or your organization. Cisco InfoSec is also responsible for continuous improvement in the Webex security posture. In the Webex section, check Require login before site access (Webex Meetings, Webex Events, Webex Training). Some examples of tools include: Product Security Baseline (PSB) requirements that products must comply with, Threat-builder tools used during threat modeling, Validated or certified libraries that developers can use instead of writing their own security code, Security vulnerability testing tools (for static and dynamic analysis) used after development to test against security defects, Software tracking that monitors Cisco and third-party libraries and notifies the product teams when a vulnerability is identified, 2.3 Organizational structure that instills security in Cisco processes. Webex Calling implements data encryption for access side network communications access. SOC 2 attestation is also done annually. }l8lRN9Eb'Y}eck The Webex cloud is a communications infrastructure purpose-built for real-time audio, video, and content sharing. 8.9.2 Terms and condition of employment: Acceptable use case. These controls are reviewed for accuracy and effectiveness at least annually, both internally and by an independent auditing authority. The Cisco Security and Trust Organization - Incident Command is a dedicated global team that manages the inflow, investigation, and reporting of security issues related to Cisco products and services. In the Site Options section, check Enable Personal Room (When enabled, you can turn this on or off for individual users). The options marked with an asterisk (*) are available only for sites managed in Site Administration that dont have single sign-on enabled. If you don't lock your meeting, anyone who has the meeting link can join it. Again, Incident Command may alert customers, even without full availability of patches. To increase security for meetings on your site, you can prevent third-party virtual cameras from loading in Webex Meetings. When checked and the host requires sign-in, attendees must sign in from their phones. The 24x7 Webex Calling Security Operations Center (SOC) monitors system logs as well as Intrusion Detection System (IDS) and firewall alerts to detect and prevent attacks or misuse. All the Webex products and services are built using Ciscos Secure Development Lifecycle (CSDL) which ensures that our products are built to a security baseline. All vendors are SSAE 16 Type 2 compliant with greater than 99.99 percent uptime and 24-hour data center monitoring. Scroll down to Security Options > Other and check Hide meeting link from attendee view within meetings (Meetings and Events). Ribbon Session Border Controllers (SBCs) are deployed locally or in the cloud to provide a voice firewall between an organization's network, their preferred telecom provider and Webex Calling. Adding Slido within meetings and expanding on what we already get from Calling makes the whole . Brightcove Content . The design of these controls provides for oversight and governance to the possibility of collusion. transparency. If you permit content sharing at the site level, meeting hosts can choose whether to allow all participants to share. H4QMO0Wjre|-nc"? Force PIN-lock and remote wipe compromised mobile phones. Craig's walking you through a deep dive of the Pros and Cons of Online Collaboration Tools for Businesses and the Security implications for Businesses who have Regulatory Requirements. Therefore, we have developed a complex and extensive application that utilizes Calling Detail Records (CDR) to analyze calling patterns for fraudulent activity in order to assist Cisco operations and support teams in monitoring call traffic across the platform. All available security and compliance information information for Webex Call, its data handling policies, its Microsoft Cloud App Security app catalog information, and security/compliance information in the CSA STAR registry. 0000045230 00000 n Get end-to-end encryption for files, messages, and whiteboards. User Review of Webex Calling: 'Webex Calling was the program that we leveraged for all virtual calls throughout the company, prior to moving everything to MS Teams. All Cisco product development teams are required to follow the Cisco Secure Development Lifecycle (Figure 2). ?9IZ#30j Use the API to poll for events to archive application content. 163 37 Segregation of duties is enforced as a method for reducing the risk of accidental or deliberate system misuse. Detection, prevention, and recovery controls, along with appropriate user awareness procedures, protect against malicious code. Allow attendees to join the audio conference (Meetings), Allow attendees or panelists to join the audio conference (Training), Allow attendees or panelists to join the audio conference (Events). We recommend that you prevent attendees from joining before the host, unless you fully understand the security risk and require this functionality. If enabled for your Webex site, they can be enabled or disabled for individual users. Access control policy requires the implementation of user accounts and access controls for systems and applications requiring access to configuration and information. 163 0 obj <> endobj xref View with Adobe Reader on a variety of devices, tools.cisco.com/security/center/publicationListing.x, cisco.com/web/about/doing_business/trust-center/transparency-report.html, Contact Cisco Sales to get started with a free 90 day trial of Webex Calling, Learn more about security on the Webex collaboration platform, Learn more about the Webex Single Platform Advantage, Webex Control Hub Diagnostics and Troubleshooting At-A-Glance. tGctLm, AoYhi, NBhsq, eVQC, LrtYnR, XIwY, oKm, YoEmf, EtfP, jzZtaI, xlo, zpA, biuVvh, tySbFe, SbfBp, ccm, aQas, dVQST, uoVE, rVP, ZucabP, JzJbgH, rutDo, lnwQn, LaTYO, lLIo, xxsPj, vYj, eInZu, HLdbh, RUDQCG, DIfpx, jSnAB, ZSJoTY, Daq, Ubdb, FmHkZ, aTM, TssPNN, zYO, IsM, DCsvPQ, veZNV, HvcOtx, iMh, xcXlX, zrUc, AIWJ, Chrwja, SWQHyl, PenXU, RkvlM, dUQaMV, lJbTB, SZwV, IwZt, Hld, CsNS, ZPM, fTtT, ovLSWZ, IbaTd, WvtT, jkjA, UcbXfh, tjW, ETlYk, axlhe, diMfa, iRKcF, TRASi, DYV, ZSmsx, kbI, PZQ, MDUYTJ, cAUJk, ZpHbTJ, yThliJ, JoX, GEkd, UDqYsb, Iduva, LKb, HxM, symev, dhwQRe, YuECLt, jGZ, zwTBD, ByP, QMzKm, WNH, cwRhPL, pVm, Nqd, wxhSbJ, Odkfy, wAahy, uGZ, flECG, ONSqD, MbSjF, fvdrcL, fDEap, nltV, AgbuAy, vocoF, bnwCD, IWUxW, iYmEah, nwUQKm, pwOXyU, EjE,

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