To install NetExtender on your MacOS system, perform the following tasks: 1. The log displays all entries that match or exceed the severity level. Once the NetExtender application is installed, a message appears instructing you to restart Firefox. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. Mobile Connect is compatible with SRA and is a free download from iOS and Android (4.0+) app stores. Click the NetExtender button. The available options provide basic control over the NetExtender Log and Debug Log. I think the reason why it worked fine with the GVC was because that connection was not trying to use that domain controller while the NetExtender connection was. 17. SonicWALL Mobile Connect is an app for iPhone and iPad that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by Dell SonicWALL security appliances. NetExtender Android supports basic authentication using a username and password for proxy servers. To clear the debug log, select the Clear Debug Log button. This field displays 8080 by default, but there is no standard listening port for a proxy server. I collect the tracing, the log files are on http://dl.dropbox.com/u/9166538/rastrace.zip, I have found the solution on another post. To disable packet capture, uncheck this check box. On Windows, it will show up under My Computer as a new drive. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK. 9. They can then switch back to using the NetExtender connection with no problems. I can connect from another machine with the same user without problems. The first time you launch NetExtender, it will automatically add an add-on to Firefox. NetExtender will remember the server name in the future. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. To view details of a log message, double-click a log entry, or go to View > Log Detail to open the Log Detail pane. If you have the WLAN bridged to the LAN, check the rules under SSLVPN>LAN, and duplicate them in the SSLVPN>WLAN section. 7. Verifying NetExtender Operation from the System Tray. 1. When launching NetExtender from the Web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. She was getting a Windows Remote Access Service error. To install NetExtender on an Android smartphone using the apk package from MySonicWALL, perform the following tasks: 1. Users are prompted to click OK and NetExtender downloads and installs the update from the Dell SonicWALL SRA security appliance. To enable data compression of captured packets, check the Enable data compression check box. 3. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. The following are some tasks you can perform with the system tray. Yes, please share @Roger12345 as we are experiencing this exact issue. We should just import the VPN user group and let the authentication reflect from the AD itself. Java 1.7 and higher is required for using the NetExtender GUI. 1. 3. The first time you connect, you must enter the domain name. A second pop-up window may appear, prompting you to accept a certificate. On your Android smartphone, launch a file browser application. In Internet Explorer, go to Tools > Internet Options. The address of the proxy script or proxy server. 2. To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. 3. 5. The client machine is running win 7 Pro (6.1.76) and the server is SBS 2008. Under User<Setting|Authntication|Disable Case Sensitive Usernames. To configure the script that runs when NetExtender connects, click the Edit NxConnect.bat button. toPoint to Point Tunneling Protocol (PPTP). When NetExtender completes installing, the NetExtender Status window displays, indicating that NetExtender successfully connected. Type your old password into the Current Password field, then type a new password into the New password field and again into the Type it again field. The NetExtender icon is displayed in the task bar. NetExtender will connect at this point, unless there is a problem or error. Im guessing I need to add further firewall rules somehow to pass through? 7. You can display connection information by mousing over the NetExtender icon in the system tray. To do so, perform the following steps: 1. The NetExtender log displays information on NetExtender session events. Since March more of our users have been working remotely and for longer periods of time. Click the icon to display NetExtender options. To display the Remove this profile, Remove selected profiles, and Remove all profiles options, press and hold the NetExtender Profiles screen. Note Users can click the Advanced Network Properties button to make adjustments. Dell SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. 6. 2. Note It may be necessary to restart your computer when installing NetExtender Windows 7. You can also configure NetExtender to automatically uninstall when your session is disconnected. (Optional) Timeout duration, after which the session is disconnected. Hi, when trying to connect to VPN the dialog connection hangs on the step "verifying username and password". Indicates the name of the server to which the NetExtender client is connected. The NetExtender Properties window is displayed. I have just setup SSL VPN on a SOHO 250 Wireless. 10. Note The NetExtender client will report an error message if the provided domain is invalid when you attempt to connect. and our and Mobile Connect with the error Failed to fetch the domain list from server. On your Android smartphone, start NetExtender by tapping the application icon. Click Trust. Is the local user part of a domain group? When remote users with domain joined computers that are connecting via NetExtender change their password the user's Active Directory password changes, but client's password is not updated. Indicates the amount of traffic the NetExtender client has received since initial connection. Hi, when trying to connect to VPN the dialog connection hangs on the step "verifying username and password". 1. 1. When finished configuring the proxy server settings, tap OK. To change your password when prompted by NetExtender, perform the following steps: 1. Launch the Windows Command Prompt by going to the Start menu, select Run, enter cmd, and click OK. 2. To continue this discussion, please ask a new question. Enter either y for yes or n for no. With NetExtender, remote users can virtually join the remote network. Use automatic configuration script - If you know the location of the proxy settings script, select this option and enter the URL of the scrip in the Address field. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. When enabled, NetExtender will attempt to contact the domain controller and execute the login script. 12. To type in a PIN yourself, tap No and skip to 7.. 6. To launch NetExtender, complete the following procedure: 2. To view the NetExtender log, right click the NetExtender icon in the system tray, and click View Log, click the Log icon on the main status page. After this error occurs, the only way to connect again is to uninstall, reboot, and reinstall NetExtender. To filter the log to display entries from a specific duration of time, go to the Filter menu and select the cutoff threshold. Edit: Sorry - I see you must be getting through since you are failing authentication, not connection so your port must be correct. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Under Proxy, select the Use Proxy check box to configure NetExtender Android to access external networks through a proxy server. I also added a test user and get the same issue, so not sure if its the access rule. The NetExtender installer window opens. 7. The IP address or hostname of the SSL VPN server. 4443 is the port for logging into the SW, I didn't look correctly at the VPN! Could you please let us know the firmware version you are running on the NSA 3600 and the version of NetExtender that you are testing from? Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection. To launch an application enter a command in the following format: 9. 2. Note Enabling this feature may cause connection delays while remote clients printers and drives are mapped. 3. If your smartphone is synchronized to your email account, you can pull down the email notification from the top bar, or switch to your home page and access your email from there. To use the clipboard, press the password in your email and select Select Text. Tap OK. 8. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. To create a shortcut on your desktop that will launch NetExtender with the specified profile, highlight the profile and click Create Shortcut. If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication screen is displayed next. For best results, the latest firmware should always be used with the latest client. The up and down arrows appear white when data is passing through the VPN tunnel. Change directory to where NetExtender is installed. 4. To filter the log by type of entry, go to Filter > Level and select one of the level categories. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. I could not find any reported issues on this yet. 11. 4. The Virtual Office displays the status of NetExtender installation. The Advanced tab of the NetExtender Preferences window provides two additional options: MTU - Sets the Maximum Transmission Unit (MTU) size, which is the largest packet size that a router can forward without needing to fragment the packet. Click the Remove All buttons to delete all connection profiles. 5. 4. Attached are the settings. If it is trying to contact the domain and the local user is not part of it that would be why you get that username password error. To view the NetExtender DNS server information, select the DNS tab in the main NetExtender window. SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. Consult your contract or User Guide, or call your service provider for more information. Optionally, you can enter an IP address or domain in the BypassProxy field to allow direct connections to those addresses that bypass the proxy server. To launch NetExtender, go the Applications folder in the Finder and double-click NetExtender.app. The available options allow you to enable and disable packet capture and data compression on NetExtender. 5. Dell SonicWALL SSL VPN supports NetExtender on MacOS. Under SSLVPN|Server Setting page confirm the SSLVPN Port and User Domain. When Firefox restarts, the NetExtender Status window displays, indicating that NetExtender successfully connected. Enter the information into the Server, User, Password, and Domain fields. During authentication, the SSL VPN server may be configured by the Administrator to request a client certificate. What do you have configured in the Client Routes? Clear the check box to prevent the indicator from being displayed. In the NetExtender user interface, tap the Disconnect button and tap OK to confirm. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. 2. During this time, the Log window will not be accessible, although you can open a new Log window while the Debug Log is loading. The proxy server must support Web Proxy Auto Discovery Protocol (WPAD). 4. If the NetExtender service running on the smartphone has a problem or has stopped running, the following screen is displayed. 16. If you are unsure if the certificate is self-signed or generated by a trusted root Certificate Authority, Dell SonicWALL recommends that you import the certificate. To have NetExtender launch when you log in to your computer, check the Automatically start NetExtender UI. To open the NetExtender user interface, pull down the notification bar and tap NetExtender. Select Minimize to the tray icon when NetExtender window is closed to have the NetExtender icon display in the system tray. The domain name is case-sensitive. A pop-up window may appear, prompting you to accept a certificate. 6. The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. Dell SonicWALL SSL VPN supports NetExtender on smartphones running the Android operating system. The SMA were are not using the VPN on the TZ 400. The up arrow indicates that data is being sent from the smartphone to the network, and the down arrow indicates that data is being received from the network by the smartphone. When you have finished editing the scripts, save the file and close it. Would you like to share what changes to the DC fixed the issue? (Or, put the WLAN on its own subnet.). NetExtender supports various two factor authentication methods, including one-time password, RSA, and Vasco. Ive just noticed that they have the SW in bridges mode! 3. This seems odd to me because the user name, password and domain are entered on the NetExtender client. Copyright 2022 SonicWall. The available options are Fatal, Error, Warning, and Info, in descending order of severity. The following tasks provide an introduction to some commonly used batch file commands. 3. To view options in the NetExtender system tray, right click the NetExtender icon in the system tray. The SSL Client Certificate thumbprint value. Tap OK. 3. The log is a file named NetExtender.dbg. 4. Click Trust. NetExtender Android supports DNS only; WINS or DNS suffix are not supported. It might help @CFT as he is having the same problem. 2. For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be the following: net use LPT1 \\engineering\color-print1 /user:eng\admin. There was an issue with one of our domain controllers that needed to be fixed. Come to think of it, this only started happening after we upgraded to the latest firmware version earlier this month so maybe it is related to that. Configuring NetExtender Advanced Properties. We've been using the same settings for a long time now with no changes and suddenly this started happening. Log in to the SSL VPN Virtual Office portal. Complete the following procedure to configure NetExtender properties: 1. Return to the SRA portal and click the NetExtender button. The NetExtender client has been known to work on other distributions as well, but these are not officially supported. Any help would be greatly appreciated. To view the routes that NetExtender has installed, select the Routes tab in the main NetExtender window. This may be considered a security risk. We logged in as administrator again and tried taking the machine off the domain and back on again, as I thought it could maybe be trust relationship. To Enable the NetExtender Debug Log, select the corresponding check box. Exiting or Disconnecting from NetExtender. Within the NetExtender Properties dialog box, click the Advanced heading in the menu on the left panel. Click the Log Viewer button to view the current NetExtender log. Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone field and click Add. Before connecting to the new version of NetExtender, users may be required to reset their password by suppling their old password, along with providing and re-verifying a new one. 8. Click Ok in the Trusted Sites and Internet Options windows. Note The NetExtender command line interface is only available on Windows platforms. For details on how to add the Virtual Office as a trusted site, see the Internet Explorer Prerequisites. On the Android smartphone, pull down the notifications. PPP Sync Mode - Specifies synchronous PPP. Tap Close to close the option display on this screen. 9. 2. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. 10. If this check box is not selected, the DOS console window will remain open while the script runs. To allow the system to generate it, tap Yes. Tap Remove all to remove all profiles from the smartphone. Type the port number of the port that the server listens on into the Port field. We also have a Global VPN connection setup for some users and when this happens for them our current workaround is to connect with the Global VPN and update the local cached credentials. After connecting, a password expiration notice may be displayed on your Android smartphone. Welcome to the Snap! NetExtender saves the information in a secure file on the smartphone. With NetExtender, remote users can virtually join the remote network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 5. To display NetExtender options, start NetExtender and then press the options or menu button on the smartphone. The following NetExtender settings can be configured: Automatically reconnect when the connection is terminated, Uninstall NetExtender automatically when exiting the application, Try remote DNS servers first, then try local DNS servers. The following features are not supported or not applicable on NetExtender Android in Dell SonicWALL SSL VPN: Automatic connection of NetExtender before Windows login, Automatic proxy support and Internet Explorer proxy synchronization. If this check box is not selected, the DOS console window will remain open while the script runs. Domain group policy requires a password change every 90 days. 4. Instructions for using NetExtender on your Android smartphone are available in the following sections: Exiting or Disconnecting from NetExtender, Checking Status, Routes, and DNS Settings, Configuring Profiles, Preferences, and Proxy Servers. 12. So, just to clarify, are you connecting using the NetExtender to the SMA or the TZ 400? Select the Enable UI animations check box to enable the sliding animation effects in the UI. Its my understanding that the Windows Local Security Authority Subsystem Service (LSASS) handles password changes on the client. To enable the script that runs when NetExtender disconnects, select the Automatically execute the batch file NxDisconnect.bat check box. NetExtender Incorrect Username / Password Can't Login works2020 Newbie April 14 Configured SSL-VPN on a TZ400, created a local user, everything appears to be working fine until I go to login and get a username/password incorrect message. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or Web sites. To cause NetExtender to exit completely, including the services component, select the Exit option and tap OK. You can restart NetExtender by clicking its icon on your smartphone. To view the Debug Log, either click the Debug Log icon or go to Log > Debug Log. The installer will ask if you want non-root users to be able to run NetExtender. To install and launch NetExtender for the first time using the Chrome browser, perform the following: 3. To display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles. Are the VPN users imported on the firewall? 8. For example, to launch Microsoft Outlook, enter the following command: C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. The client machine is running win 7 Pro (6.1.76) and the server is SBS 2008. To display a list of recent SSL VPN servers you have connected to, click the arrow. To add a site to Internet Explorers trusted sites list, complete the following procedure: 1. 1. 2. Even after making these changes it doesn't work create a Local Test user and test on NetExtender. The portal automatically installs the NetExtender stand-alone application on the computer, and the NetExtender installer opens. WARNING Rooting your phone may void your warranty. I have checked similar posts on this forum but none are helpfull. 18. On a computer, log in to http://mySonicWALL.com. The following sections describe how to use NetExtender on the various supported platforms: Installing NetExtender Using the Mozilla Firefox Browser, Installing NetExtender Using the Internet Explorer Browser, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Using the NetExtender Command Line Interface, Installing NetExtender on Android Smartphones, Using NetExtender on Android Smartphones, Installing NetExtender Using the Mozilla Firefox Browser. I remoted in to her PC with GoToAssist and I tried stopping and restarting the service - that didn't work. I have verified that I'm using correct user/pass multiple times. When NetExtender is connected, the NetExtender icon is displayed in the status bar at the top right of your display. 8. 12. To enable the script that runs when NetExtender connects, select the Automatically execute the batch file NxConnect.bat check box. To use NetExtender on your Linux system, your system must meet the following prerequisites: Linux Fedora Core 15 or higher, Ubuntu 11.10 or higher, or OpenSUSE 10.3 or higher. Select Display Connect/Disconnect Tips from the System Tray to have NetExtender display tips when you mouse over the NetExtender icon. It is recommended that you add the URL or domain name of your SSL VPN server to Internet Explorers trusted sites list. 7. Tap OK. To sign in, use your existing MySonicWall account. In this case, users must select a client certificate to use when connecting. HTTPS login is enabled on the WAN interface. Was there a Microsoft update that caused the issue? Note Open source Java Virtual Machines (VMs) are not currently supported. 1. After installation, the NetExtender icon appears on the applications page of the smartphone. If you have not done so, the follow message will display. 15. 4. Note It may take several minutes for the Debug Log to load. VPN user/password issues First time working on this Sonicwall from new client. 5. To manually configure NetExtender proxy settings, perform the following tasks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The NetExtender session disconnects. Your daily dose of tech news, in brief. Indicates the amount of traffic the NetExtender client has transmitted since initial connection. Unmount the Android SD card from your computer. 10. 20. Confirm Local Computer then select on Finish, click OK. 11. Could you please check that? Open MMC and click File then Add or Remove Snap-ins. Including @Vijay_Kumar_KV and @Simon for their inputs on the SMA side. 2. HTTPS login is enabled on the WAN interface. It treats affected devices as being in both the WLAN and LAN zones, and the rule to block to the WLAN supersedes the rule to allow to the LAN. Tip Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. Could you please contact our support team so that we can replicate and confirm the same and find out if this started after the upgrade? 7. To select a virtual link speed to report, select either the Report the underlying network speed to OS radio button, or select the Report a fixed speed radio button and designate a speed. Return to the SSL VPN portal and click the NetExtender button. 4. This definitely needs some investigation. To view the NetExtender routes, select the Routes tab in the main NetExtender window. The NetExtender utility is automatically installed on your computer. To retain packet data, uncheck this check box. Type the IP address of the proxy server into the Server field. The netextender is correctly set to IP:4443, and LocalDomain, however when it gets to verifying user it comes up with "Incorrect user /password" (status 0x0001030B). I can connect from another machine with the same user without problems. The information provided in the NetExtender Status window is described in the table on Installing NetExtender Using the Mozilla Firefox Browser. (Optional) Displays only the profiles that are saved for the specified domain name. 14. Log in to the Dell SonicWALL Virtual Office. Tap Remove selected to remove the profiles that have check marks next to them. Within the NetExtender Properties dialog box, click the Packet Capture heading in the menu on the left panel. Dell SonicWALL SSL VPN provides users with the ability to run batch file scripts when NetExtender connects and disconnects. We have an NSA 3600 and are using LDAP for authentication against a Windows Server 2019 AD Domain Controller. Tap USB connected to connect to the computer. Use proxy server - Select this option to enter the Address and Port of the proxy server. The following table describes the commands available in the NetExtender CLI and their options. 2. 5. The next screen shows the connection. Tap Remove this profile to remove the profile that you pressed on to bring up this screen. The NetExtender is 9.0.277 downloaded direct from the appliance. To view the NetExtender Log, go to Window > Log. Select Disconnect an active connection to have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, Configuring NetExtender Connection Scripts. So I performed an uninstall/reinstall of the client. To configure NetExtender preferences including proxy and notification settings, select the Preferences option. Also, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. After unmounting the Android SD card from your computer, tap Turn off USB storage. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. Enter the username and password for the proxy and tap OK. 10. To initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. Privacy Policy. Note You must have Administrator privileges to change packet capture settings. NetExtender allows users to customize the link speed that the NetExtender adapter reports to the operating system. If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. The smartphone displays the Login - Initializing engine screen. Pull the NetExtender plug-in to Chrome Extensions. 4. It is stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. NetExtender notifies you while disconnecting. To install NetExtender from the CLI, navigate to the directory where you saved the .tgz file and enter the tar -zxf NetExtender.tgz command. Entering your credentials here causes NetExtender to save them, so that you can automatically connect to the proxy server during subsequent logins without being prompted for credentials. (Optional) Displays only the profiles that are saved for the specified server. 2. For information about installing and using SonicWALL Mobile Connect, see the SonicWALL Mobile Connect User Guide at:http://www.sonicwall.com/app/projects/file_downloader/document_lib.php?t=PG&id=482. 7. VPN access is set to LAN Subnets. When NetExtender completes installing, the NetExtender Status window displays, indicating that NetExtender successfully connected. 3. To view the NetExtender Log, go to NetExtender > Log. You can use the link below to contact support. Indicates the IP address assigned to the NetExtender client. Select on Certificates and then Add. I can only think its an issue with the sslvpn rule. Alternatively, the SonicWALL Mobile Connect client can be used for smartphones running Android version 4.0 or higher. If no PIN has yet been configured, or if the Administrator has reset the account, the following screen asks if the system should generate a new PIN. 10. Installing NetExtender from Internet Explorer. If packet capture is enabled when NetExtender connects and you want to disable data compression immediately (instead of waiting until the next time NetExtender is connected), check the Attempt to disable data compression during packet capture check box. The Settings tab allows you to customize the behavior of NetExtender. A pop-up window indicates that you have chosen to open a .tgz file. Netextender with the error Verifying userauthentication failed! https://www.sonicwall.com/support/contact-support/. MacOS clients meet the following prerequisites in order to use NetExtender: Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following distributions (32-bit or 64-bit): Linux Fedora Core 20 or higher, Ubuntu 12.04, 13.10, or higher, or OpenSUSE 10.3 or higher. A User Account Control window may appear asking Do you want to allow this program to make changes to this computer? Click Yes. Tap Remove all to remove all profiles from the smartphone. I had the lan zone ticked originally but still couldnt ping the server. It is recommended to only make changes here if advised to do so by Dell SonicWALL support. Tap Exit to quit the application. Exiting and restarting NetExtender is useful when NetExtender cannot connect, possibly after a long period of disuse. Any clues? All of our users are still on Windows 10 Pro/Enterprise 1909. Keep getting error: Verifying user.incorrect user/password. Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end a session. After a successful connection, the entered values are saved as a profile that you can select when starting NetExtender. You can tap on the Sent, Received, or Throughput fields to change the units between bytes and packets. 13. 3. 19. Optionally enter your login credentials for the server in the User and Password fields. This will simplify the process of installing NetExtender and logging in, by reducing the number of security warnings you will receive. To display the Remove selected, Remove all, and Close options on this NetExtender Profiles screen, press the options button while on the screen. Type your password into the Current Password field, then type a new password into the New password field and again into the Type it again field. To install and launch NetExtender for the first time using the Internet Explorer browser, perform the following: 1. Note Only rooted devices are supported for NetExtender Android in Dell SonicWALL SRA.The rooting requirement is due to limitations and restrictions of the Android platform. To configure the script that runs when NetExtender disconnects, click the Edit NxDisconnect.bat button. To disconnect a network printer, enter a command in the following format: 8. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. Pull down the notification bar and click NetExtender to open the NetExtender user interface. 11. We use AD, the password for authentication was changed on the Domain Controller's Active Directory, but I forgot to update it in the VPN Portal settings. Currently, only HTTPS proxy is supported. To install NetExtender on your Linux system, perform the following tasks: 2. Installing NetExtender Using the Chrome Browser. To do this, you first must move up to the root drive by entering the cd .. command. The username, password and domain is the correct case (upper , lower). It seems If you chose to allow the system to generate the PIN, the display then prompts you to accept the generated PIN. First time working on this Sonicwall from new client. Tried to create new local user for SSLVPN connection. 3. If your password expires before you change it, the Change password screen is displayed when you connect, with the message Login failed you must change your password.. Verify the Username and Password of the User. Under General settings, select the Connection notification check box to display the NetExtender traffic indicator in the notification bar. Launching NetExtender Directly from Your Computer. Configures proxy settings for NetExtender. The available profile options depend on how NetExtender is configured on the Dell SonicWALL appliance. 13. 4. 1. If you are connected to a Dell SonicWALL SRA appliance running 5.0 or higher, and you have an Active Directory account, the User field contains your display name, such as Sonia Eng. NetExtender automatically notifies users when an updated version of NetExtender is available. I can login to the SW via the Webbrowser which prompts to download the NetExtender, so this also proves the password is correct. For example, when selecting the Error level, the log displays all Error and Fatal entries, but not Warning or Info entries. Mobile Connect acts as a NetExtender client when connecting to the Dell SonicWALL SRA. To disconnect NetExtender, perform the following steps: 1. When NetExtender is successfully installed and connected, the NetExtender status window displays. It doesn't seem to have any real repeatable behavior and because it connects and operates fine once, it seems like some sort of timeout/refresh issue in the Sonicwall rather than a configuration issue? 4. All rights Reserved. If an Administrator has configured RSA pin-mode authentication to be required to connect through NetExtender, users will be asked whether they want to create their own pin, or receive one that is system-generated. that when this property is set toAutomaticthe Click the Internet Explorer proxy settings button to open Internet Explorers proxy settings. This also connects fine to another SW using LDAP auth. SonicWALL I have a user who is using NetExtender. Using the USB cable, connect your computer to the Android smartphone. Select Display precise number in connection status to display precise byte value information in the connection status. 5. The installer is also available from Play Store as the NetExtender Technology Preview. To delete a profile, highlight it by clicking on it and then click the Remove buttons. Select radio button for Computer account. Nothing else ch Z showed me this article today and I thought it was good. I do not see anything like this reported already, so we can start working on it. Click the Restart Now button. Note Open source Java Virtual Machines (VMs) are not currently supported. 4. The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the SSL VPN server, the domain, and the username. 4. On Mac, a new drive will show up on the desktop. I have created a local user (not LDAP), and added them to the SSL VPN Services Group. To configure NetExtender Preferences, select NetExtender > Preferences. Domain: Ensure caps and lower case as well as spaces. Click OK to save it to your default download directory. The users have to log into their workstation with the old password, but log into the VPN with their new password. 11. To map a network drive, enter a command in the following format: net use drive-letter\\server\share password /user:Domain\name. Optionally, you may now also select to Hide the console window. Save the .apk file onto your computer. 4. The netextender is correctly set to IP:4443, and LocalDomain, however when it gets to verifying user it comes up with "Incorrect user /password" (status 0x0001030B) The username, password and domain is the correct case (upper , lower). Windows clients must meet the following prerequisites in order to use NetExtender: Windows Vista Service Pack 2 (32-bit & 64-bit). So VPN is connected , but cant ping the server (192.168.1.2). of VPNproperty onSecuritytab I think the symptoms are similar, but in @CFT 's case the issue is while connecting to SMA and in your case it is while connecting to the SonicWall NSA 3600 itself. Then in the OTP screen, press the field and select Paste. The NetExtender Properties window is displayed. 6. Cookie Notice The portal will automatically install the NetExtender stand-alone application on your computer. The NetExtender Android client supports the following features: The NetExtender Android installer is available on MySonicWALL in the standard apk package format. 4. The first time you connect, you must enter the domain name. Tap Close to close the option display on this screen. Checking Status, Routes, and DNS Settings. If imported, we would need to re-import them if any changes are made. Click the Install button. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. The last domain you connected to is displayed in the Domain field. Note The specific command directory may be different on your computer. I just wanted to provide a quick update that our issue is resolved and it had nothing to do with SonicWALL. You may need to restart the service, possibly by turning the phone off and on again, or you may need to re-install NetExtender. Bypasses the previously configured proxy settings. When no data is currently passing, the arrows appear gray. Keep getting error: Verifying user..incorrect user/password. When remote users with domain joined computers that are connecting via NetExtender change their password the users Active Directory password changes, but clients password is not updated. 12. To save the log, either click the Export icon or go to Log > Export. 5. The following Technical Notes provide more information on advanced NetExtender scenarios: Running NetExtender on a Different TCP Port:http://www.sonicwall.com/us/support/2134_3154.html, Using the Dell SonicWALL CDP Agent over a Dell SonicWALL NetExtender Connectionhttp://www.sonicwall.com/us/support/2134_3487.html, Using Dell SonicWALL NetExtender to Access FTP Servershttp://www.sonicwall.com/us/support/2134_3465.html, Resolving NetExtender Error With McAfee Enterprise 8.5http://www.sonicwall.com/us/support/2134_6813.html, http://www.sonicwall.com/us/support/2134_3154.html, http://www.sonicwall.com/us/support/2134_3487.html, http://www.sonicwall.com/us/support/2134_3465.html, http://www.sonicwall.com/us/support/2134_6813.htm. 9. To access the Exit option, press the options or menu button while on the NetExtender screen. If you select Yes, the Change password screen is displayed. The NetExtender Android client is supported on rooted smartphones running the following versions of the Android operating system: The NetExtender Android client is compatible with any Dell SonicWALL SSL VPN firmware version that supports the NetExtender Linux client, specifically: As new features are added, users must install the updated client to access all the features supported by the new firmware. The NetExtender Preferences window is displayed. The NetExtender connection options screen displays. Select the Dell SonicWALL NetExtender folder, and then click SonicWALL NetExtender. To map a network printer, enter a command in the following format: net use LPT1 \\ServerName\PrinterName /user:Domain\name. There are three options for setting proxy settings: 1 - Automatically detects proxy settings. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am sure its something simple I have missed! I also added XO to test which didnt work. Using the NetExtender Command Line Interface. I have checked similar posts on this forum but none are helpfull. If an older version of NetExtender is installed on the computer, the NetExtender launcher will remove the old version and then install the new version. 13. To remove NetExtender, click Start > All Programs, click Dell SonicWALL NetExtender, and then click Uninstall. If you do not have Java 1.5 or higher, you can use the command-line interface version of NetExtender. 6. 5. That is definitely something we should test. To display a summary of your NetExtender session, click Connection Status. To launch NetExtender on your Android smartphone and connect to the network through the Dell SonicWALL SRA appliance, perform the following steps: 1. 7. A layer 3 VPN client like NetExtender requires root permission for certain necessary OS level operations. The options are displayed at the bottom of the screen. Tap Remove selected to remove the profiles that have check marks next to them. 6. To create a free MySonicWall account click "Register". Yep, LAN Subnets. The drop-down menu at the bottom of the window provides three options for remembering your username and password: Save user name & password if server allows. 8. While NetExtender is connected, you can view status information, routes, and DNS settings on your smartphone. 3. When NetExtender becomes disconnected, the NetExtender window displays and gives you the option to either Reconnect or Close NetExtender. The portal will automatically install the NetExtender stand-alone application on your computer. To exit from NetExtender, perform the following steps: 1. On the computer, copy the apk file to the Android SD card. 14. With NetExtender, remote users can virtually join the remote network. (seems that the first time didn't look very well xD), The solution is: "explicitly setting theType You must be logged in as root to install NetExtender, although many Linux systems will allow the sudo ./install command to be used if you are not logged in as root. 3. I hve reset the password to something simple which also did not work. After NetExtender is installed, there are two methods to launch it: Click the NetExtender icon in the Applications menu, under either the Internet or Network category. Optionally, you may now also select to Hide the console window. Configuring Profiles, Preferences, and Proxy Servers. To configure NetExtender Connection Scripts, perform the following tasks. To use NetExtender on a Linux computer, perform the following tasks: 1. I confirmed the domain names match, tried everything I can think of, and still cannot access it. We are running the latest firmware version (6.5.4.6-79n) and the latest NetExtender version (9.0.279) since that updates automatically when the NSA 3600 firmware version is updated. Wait several seconds. You can instruct NetExtender remember your profile server name in the future. Tap Yes to accept it, or tap No to have the system generate a different PIN. To disconnect a network drive, enter a command in the following format: For example, to disconnect network drive z, enter the following command: 6. 1. To establish the size of the NetExtender Log, select either the Unlimited log file size radio button or the Set maximum log file size to radio button. When the wireless SonicWALL models have the wifi in bridged mode, it can cause traffic to be blocked. After entering the PIN or creating a new PIN, the Two Factor Authentication process requires you to enter the token code shown on your token device. 1. Installing NetExtender on Android Smartphones. To clear the NetExtender Log, select the Clear NetExtender Log button. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. I have verified that I'm using correct user/pass multiple times. Enter the temporary password that was emailed to your configured account, and tap OK. A proxy server is often used for access to the Internet if the initial connection is made to a local zone, such as LAN or WLAN. She was using it fine 2 days ago and then yesterday it all of a sudden quit working. Hi @shiprasahu93 yes sorry, you are correct that this is while connecting to the NSA 3600 itself. Too add commands, scroll to the bottom of the file. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. You are prompted each time until you tap Yes. Note To allow non-root users to run NetExtender, the installer will set PPPD to run as root. The easiest way to import the certificate is to click the Import Certificate button on the Virtual Office home page. The options are displayed at the bottom of the screen. Press the selected text again and select Copy. To open a file on your computer, enter a command in the following format: 12. Its not new we have experienced the issue on at least one workstation before the upgrade. The NxConnect.bat file is displayed. 5. I did not advise the users to try the GVC to see if that fixed the problem. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and installs the new version. Computers can ping it but cannot connect to it. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. To launch NetExtender, first log in to the SSL VPN portal. 4. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. To enable the domain login script, select the Attempt to execute domain logon script check box. 2. NetExtender will start, but will only be displayed in the system tray. If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. Control traffic does not affect the arrow colors. When using releases prior to 2.5, users should periodically launch NetExtender from the Dell SonicWALL Virtual Office to ensure they have the latest version. 9. Right click the NetExtender icon in the system tray to display the NetExtender icon menu and click Disconnect. You will see the NetExtender traffic indicator appear in the notification bar at the top of the display, unless it is disabled in Preferences. For example to if the drive letter is z, the server name is engineering, the share is docs, the password is 1234, the users domain is eng and the username is admin, the command would be the following: net use z\\engineering\docs 1234 /user:eng\admin. The available options allow you to adjust advanced settings on NetExtender network properties and protocols. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) To use NetExtender on your MacOS system, your system must meet the following prerequisites: Both PowerPC and Intel Macs are supported. If Two Factor Authentication is enabled on the Dell SonicWALL SRA appliance, you may be prompted to update your PIN (Personal Identification Number) or create a new one. Typically, PINs are required to be 4 to 8 digits. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. Configuring NetExtender Packet Capture Properties. 3. 1. This topic has been locked by an administrator and is no longer open for commenting. Perhaps a recent windows update changed something that has caused this? To launch the NetExtender CLI, perform the following tasks: 1. The SSL VPN rule ,I set to X0 which is the correct LAN port, and first added host of the LAN IP (192.168.1.1). After viewing the temporary password in your email or copying it to your clipboard, tap the NetExtender application icon to return directly to this screen. 2. However, modifying these settings may impact NetExtender performance and/or functionality. The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. If you are connected to an appliance running the 4.0 release or you do not have an Active Directory account, the User field displays the login name, such as seng. Dell SonicWALL SSL VPN supports NetExtender on Linux. 7. Within the NetExtender Properties dialog box, click the Log heading in the menu on the left panel. Category: VPN Client Reply Tagged: VPN Client To view NetExtender routes, tap the Routes tab. If the proxy server requires a username and password, but you do not specify them in the Properties window, a NetExtender pop-up window will prompt you to enter them when you first connect. Click the Trusted Sites icon and click the Sites button to open the Trusted sites window. 2. 7. 10. 5. SonicWALL Mobile Connect serves the same function as NetExtender on Apple iOS devices and Android devices, as listed below. To enable packet capture, check the Enable NetExtender packet capture check box. To open a Web site in your default browser, enter a command in the following format: 11. Click Save to save the diagnostic report using the default nxdiag.txt file name in your NetExtender directory. The NxConnect.bat file is displayed. Use Windows Explorer to find the directory path where NetExtender is located. 2. The Status tab provides the following information: Closing the window (clicking the x icon in the upper right corner of the window) does not close the NetExtender session, but minimizes it to the system tray for continued operation. NetExtender provides three options for configuring proxy settings: Automatically detect settings - To use this setting, the proxy server must support Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script to the client automatically. 9. The users have to log into their workstation with the old password, but log into the VPN with their new password. SonicWALL Mobile Connect is supported on Apple iPhone, iPad, and iPod Touch devices running Apple iOS: iPhone5S running Apple iOS 7 or higher, iPhone5 running Apple iOS 7 or higher, iPhone 4S running Apple iOS 5 or higher, iPhone 4 running Apple iOS 4.2 or higher, iPhone 3GS running Apple iOS 4.2 or higher, iPhone 3G running Apple iOS 4.2 or higher, iPad Air running Apple iOS 4.2 or higher, iPad Mini Retina Display running Apple iOS 4.2 or higher, iPad Mini running Apple iOS 4.2 or higher, iPad 4 running Apple iOS 4.2 or higher, iPad 3 running Apple iOS 4.2 or higher, iPad 2 running Apple iOS 4.2 or higher, iPod Touch (2nd Generation or later) running Apple iOS 4.2 or higher. 5. 0 5 5 comments Best Top New Controversial Q&A Prior to release 2.5, the standalone NetExtender does not check for updates when it is launched directly from a users computer. NetExtender Connection Scripts can support any valid batch file commands. That's amazing news. You can also disconnect by double-clicking on the NetExtender icon to open the NetExtender window and then clicking the Disconnect button. In the Software Type drop-down menu, select one of the following: 4. To view status information, tap the Status tab. To export the log file of NetExtender Android activity, select the Export Log option and enter the requested information. Prerequisites for Android Smartphone Clients. 3. Tap Turn on USB storage to prepare for copying the apk installer to the Android smartphone. Java 1.5 and higher is required for using the NetExtender GUI. 11. You can click on the "LAN" (in the box at the top of your settings "SSL VPN Status on Zones")button and that will grant access to the LAN for your SSLVPN. The domain name is case-sensitive. Click the NetExtender (Android) link. I have no idea what would have changed to cause this and it's only happening with the NetExtender connection. If an Administrator has configured one-time passwords to be required to connect through NetExtender, you will be asked to provide this information before connecting. 9. Some Android smartphones require you to hold the OK button for clipboard access. Note Import Certificate is available from the Virtual Office portal only when using Internet Explorer on Windows 2000. He can connect fine to the Sonicwall SSLVPN demo site, and a different user can connect fine to this site from a different PC. Microsoft NTLM authentication is not currently supported. 10. Installing NetExtender Using the Internet Explorer Browser. In the Save profile drop-down menu you can select Save name and password (if allowed), Save username only (if allowed), or Do not save profile. Dell SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows 7 32-bit and 64-bit, and supports the same functionality as with other Windows operating systems. The NetExtender Preferences window is displayed. 3. If you do not have Java 1.5, you can use the command-line interface version of NetExtender. 5. Select the Enable proxy settings check box. 4. To disable data compression the next time NetExtender is connected, uncheck this box. Tap Yes to change your password, or No to delay until a later time. Tap Connect to accept the default option (Save user name & password) or select a Save or Always ask option from the drop-down list. To view NetExtender version information, select the About option. 5. Using the file browser, locate the apk file and run it to install NetExtender Android. Once the pin has been accepted, you must wait for the token to change before logging in to NetExtender with the new passcode. SafeNet (3rd party token software) was showing successful login, but the SonicWall was saying "invalid username and password ldap" for the AD user. Please keep in mind that domain names are case-sensitive. Likewise, if a new client is used with older firmware, some client features may not be functional. 6. For Mobile Connect access to succeed, the portal must be set to allow NetExtender connections and the user account and group must be authorized to use NetExtender. Displays the status of the current NetExtender session. If you chose to generate the PIN yourself, type a PIN into the PIN field and again in the second field to confirm it. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. Enter su -C ./install to install NetExtender. NetExtender will remind you each time you connect. I then tried range . Repeat this command until you are at the root drive. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. If this option is not checked, you will only be able to access the NetExtender UI through Windows program menu. If required, enter a User name and Password for the proxy server. Unless you made a change - I believe the default port is 4433 so try IP:4433. Indicates the current NetExtender throughput rate. Adding the SonicWalls Self Signed HTTPS Management Certificate to the Windows 10 computers to make it trusted. To view the configured DNS servers, tap the DNS tab. Any help would be greatly appreciated. Also I see that you are using a 2019 server where as @CFT is on 2008 R2. The NetExtender login window is displayed. (Optional) Displays only the profiles that are saved for the specified user name. For more information, please see our If you choose to set a maximum size, use the adjoining arrows. 5. The access rules there are two as I have tried both. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. The system tray menu displays the default route and the associated subnet mask. Tried to create new local user for SSLVPN connection. WAN Miniport defaults to IKEv2 (and gets stuck if this is not the VPN type used)", Ref:http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67, VPN get stuck on verifying user and password, http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67. To have the NetExtender log-in window display, check the Display NetExtender UI check box. NetExtender is also compatible with the Mac OS X Lion 10.7. By default, this option is disabled and asynchronous PPP is used. To use NetExtender for the first time using the Firefox browser, perform the following: 1. Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end a session. 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